RETURN POLICY & HOW TO:
EFFECTIVE IMMEDIATELY ALL SALES ARE FINAL. We are closing our store.
Please email us - hello@sleepythicket.com with questions. We do NOT reimburse return shipping, return shipping costs will be at the customers expense.
**The Sleepy Thicket reserves the right to cancel any order deemed fraudulent or that violates our terms of sale.**
FREQUENTLY ASKED QUESTIONS:
Do you have a size chart?
Please see the individual product page for more information about sizing and measurements. Measurements posted in the listing are of the actual product, lying flat. If you are still unsure, we are happy to help! Just send us an email.
How long before my item will ship?
Quickly! We do our best to ship within 1-2 business days via USPS First Class or Priority Mail.
Where is my item shipping from?
We are a family owned company. All items on the site are in stock and ship from our shop in Osceola, Wisconsin. If you are local and would like to pick your order up, please contact us to schedule a pick up time.
Will I receive tracking information?
Yes, you will receive an email with tracking information as soon as we ship your order.
Do you ship Internationally?
We do not currently ship internationally but are looking into adding this option for our outlying friends. Please send us an email with international shipping questions.
Do you Wholesale?
No, we do not.
The item I want is out of stock. Will you be restocking?
We are often restocking our merchandise. If there is something specific you are looking for please send us an email and we will do our best to get it order as soon as possible for you!
Are your items authentic?
Yes, always. We only purchased from authorized U.S. distributors who hold the actual product trademarks.
But I saw your photo on a Chinese site ....
Sadly, yes. Our photos and our vendors photos have been stolen and used without our consent and put on websites and apps such as WISH, AliExpress and others. These products are in no way endorsed by us.
How can I contact you?
The best way to contact us is via email using the "contact us" tab on our website, or directly to hello@sleepythicket.com. This email is always monitored, but please allow 24 hours for a reply (although we're usually faster!)
You can also send us a message on our Facebook page!
Additional Information:
**The Sleepy Thicket reserves the right to cancel any order deemed fraudulent or that violates our terms of sale.**